Shopping Guide

1. Browsing and Selecting Products

Visit our store and browse products by category. You can view detailed product descriptions, images, and specifications. To purchase an item, select the desired quantity and click “Add to Cart.”

2. Placing an Order

Once you have added items to your cart, click on the “Checkout” button. You will be prompted to provide your shipping address, contact information, and billing details. Review your order carefully before confirming.

3. Payment Process

Our store supports credit and debit card payments, including Visa, MasterCard, American Express, Discover, JCB, and others. Payment process:

1. At checkout, enter your card information in the secure payment form.

2. Review the order summary and confirm your purchase.

3. The payment gateway securely encrypts and processes the transaction.

4. You will receive an email confirmation once the payment is successfully completed.

4. Order Processing and Shipping

• Orders placed before 6:00 PM (Pacific Time) during business days (Monday to Friday, 08:30 AM – 6:00 PM) will be processed the same day. Orders placed after 6:00 PM or on non-business days will be processed the next business day.

• Processing time for orders is 1–3 business days.

• Our store ships to all locations within the United States. Shipping outside the United States is not supported.

• Shipping fees: orders over $120 qualify for free shipping; orders of $120 or less (including $120) incur a shipping fee of $14.99.

• Estimated delivery time is 6–11 business days after shipment.

• All shipments are handled by UPS.

• After placing an order, you will receive an email containing your order number, billing information, and carrier details. You can also check your order status on our website by entering your email or phone number along with the order number.

5. Returns and Exchanges

Return Conditions:

• Items with visible damage or defects.

• Items with quality issues affecting normal use.

• Items with unpleasant odor, severe color differences, or other noticeable problems.

• Incorrect items received.

• Returns without a specific reason.

Return Process:

1. Contact us via email or phone, providing your order number, payment proof, reason for return, and related photos or videos.

2. Our support team will review your request and, if approved, provide the return address.

3. Send the item back to the specified address and wait for us to receive it.

4. Once the item is received and verified, we will process your refund according to our Refund Policy.

Exchange Process:

1. Contact us via email or phone, providing your order number, payment proof, reason for exchange, and related photos or videos.

2. Our support team will review your request and, if approved, provide the return address.

3. Send the item back to the specified address and wait for us to receive it.

4. After inspection, the replacement item will be shipped to your address within 1–3 business days.

Refund Process:

• Refunds will be issued to the card used for the original payment (Visa, MasterCard).

• Expected processing time is 1–3 business days. If the refund does not arrive within this period, contact us for assistance.

Return Costs:

• Shipping costs for defective, damaged, odor, color difference, or incorrect items are borne by us.

• Shipping costs for returns without a specific reason are borne by the customer.

6. Customer Responsibilities

• Ensure accurate shipping addresses to avoid delays or misdelivery.

• Inspect packages upon delivery and report any visible damage.

7. Contact Information

E-mail: contact@sandviewsy.com

Phone: +1 (404) 884-9566

Address: 6401 SHAWNEE PL, LAS VEGAS, NV 89107-2410, US

Opening Hours: Monday to Friday, 08:30 AM – 6:00 PM (Pacific Time, PT)